CFPB Complaint

ENCORE CAPITAL GROUP INC. – CFPB Complaint ID 2626601

Consumer Complaint Submission

Date Received: 2017-08-10T00:00:00

Product: Credit card debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have XXXX accounts with Midland Funding. I have requested debt verification more than one time and this company has not provided me that information. It has been more than 80 days and no information has been provided to me from this company. I ‘m requesting that since this company has failed to provide me with information, that this account be deleted from my credit report.

Company: ENCORE CAPITAL GROUP INC.

State/Zip: FL 330XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2626601

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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