Navient Solutions – CFPB Complaint ID 2681721

Date Received: 2017-09-22T00:00:00

Product: Federal student loan servicing

Issue: Incorrect information on your report

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: It was n’t timely, but I did 100 % pay off my student loan debt. However, after checking my credit report it shows that I have a balance of {$0.00} but does not show that I am paid in full. I ‘ve contact Navient via email, phone and fax and this issue is still not resolved. Even when I spoke with their customer service they stated that I do n’t owe any money but I ‘d have to contact another department that took care of that issue … but they only accept faxes! I sent a fax with my the copy of the credit report and a letter months ago and have not received a response. If I ‘m wrong and owe them, fine, but contact me so I may know.

Company: Navient Solutions, LLC.

State/Zip: OR 972XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2681721

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