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Navient Solutions – CFPB Complaint

By on November 23, 2017

Date Received: 2017-09-22T00:00:00

Product: Federal student loan servicing

Issue: Incorrect information on your report

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: It was n’t timely, but I did 100 % pay off my student loan debt. However, after checking my credit report it shows that I have a balance of {$0.00} but does not show that I am paid in full. I ‘ve contact Navient via email, phone and fax and this issue is still not resolved. Even when I spoke with their customer service they stated that I do n’t owe any money but I ‘d have to contact another department that took care of that issue … but they only accept faxes! I sent a fax with my the copy of the credit report and a letter months ago and have not received a response. If I ‘m wrong and owe them, fine, but contact me so I may know.

Company: Navient Solutions, LLC.

State/Zip: OR 972XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2681721

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  DCN Holdings Inc. - CFPB Complaint

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