Direct Recovery Services, LLC – CFPB Complaint ID 2642943

Date Received: 2017-08-16T00:00:00

Product: Payday loan debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I received a robocall from phone number ( XXXX ) XXXX looking for ” XXXX ” and said to call ( XXXX ) XXXX to ” find a voluntary resolution since the client has given authorization to rescind the process ”. The message went on to say ” settlement options go down to 75 % you may pay online at ”. I called the original number and an XXXX XXXX asked for my name and claimed I took a pay day loan from a company I never heard of ( XXXX XXXX XXXX ) back in 2013 and asked what my intentions are. I told them to send me the information to my mailing address per the Fair Debt Collections Practices Act as I do not recall such loan. XXXX XXXX said ” You ‘re was stalling ” and said they could send it to my email. I said the law states within 5 days of today ‘s date verification of the debt should be mailed at my home address. XXXX XXXX got flustered, apparently unaware of the law. She then stated ” You ‘re stalling, it ‘s on your credit report ” several times and said ” we have had your account in our office for a long time ” and hung up on me. I called back and then a XXXX XXXX answered and tried to verify my personal information. I told her repeatedly that I do not give my information to people I do n’t know. XXXX XXXX claims she needs to verify my personal information per California law. I said I ‘m recording this conversation and said that it ‘s funny, they ‘re not following Federal law. I notified her I would be reporting them and not to call me back or I will report them further to the FBI. I ‘ve attached a picture of my voicemail proving they called and I also have the recorded conversation.

See also  CITIBANK, N.A. - CFPB Complaint ID 2778138

Company: Direct Recovery Services, LLC

State/Zip: CA 926XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2642943

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