CITIBANK, N.A. – CFPB Complaint ID 2625939

Date Received: 2017-08-18T00:00:00

Product: Credit card debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I made a purchase from Sears and made the final payment XXXX/XXXX/XXXX, and they admit receiving it by XXXX/XXXX/XXXX. Clearly I owe a late fee, but they keep sending statements claiming the balance has increased. with no mention of a ” late fee ”. I ‘ve tried resolving this by phone and letter, but now they claim I have a {$190.00} ” balance ”.

Company: CITIBANK, N.A.

State/Zip: CA 922XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2625939

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