Retail Merchants Associates – CFPB Complaint ID 2650979

Date Received: 2017-08-25T00:00:00

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/XXXX a collection was placed ony account by retail merchants association with a debt of {$940.00} they stated I owed to the city of XXXX XXXX XXXX. I spoke with XXXX today XX/XX/XXXX to see why because at the time when this occured I was a minor and I had insurance. She stated XX/XX/XXXX is when they sent the collection to the agency not when the XXXX ride occured. She stated I filled out information in the XXXX back then which I informed her I could n’t have I was a minor. She stated my mother must ‘ve filled it out wrong but my mother never came to the hospital and I never did see a doctor. So she said ” if I would ‘ve answered the phone back then they could ‘ve helped me ”. I told her I was a minor and no one answers strange numbers. I told her I do remember telling a representative I was in school during a call an she stated ” you remember that from five years ago you must have some good memory ”. She kept stating what I should ‘ve done but I told her I was a minor and she stated you kept hanging up you should ‘ve talked to us. She refused to listen to what I had to say. No paper work was ever filled out.

Company: Retail Merchants Associates

State/Zip: LA 711XX

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Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2650979

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