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Transworld Won’t Honor My Student Loan Rehabilitation Request

By on November 28, 2017

Question:

Dear Steve,

I have been in default with wage garnishment for about a year on my federal student loans. Based on the advice you give, I applied for Loan Rehabilitation with Transworld, the company who has the debt (and who, incidentally, is being sued by my home state, along with others). I sent a completed application with all supporting documents using the FedEx mailer I was sent over the summer. I followed up–via certified mail–in September, October and earlier this month. I haven’t received any acknowledgment/reply of any kind.

Do I need to get a lawyer to send a more official letter on my behalf? I’d rather not spend the money if I don’t have to; it will be a financial hardship to pay for legal assistance.

Karen

Answer:

Dear Karen,

There are two things here. The first is if you are talking about Transworld Systems, they are a debt collector and not a federal student loan servicer. I would suggest you login to the National Student Loan Database System and see what the current status of your federal loans is and who the loan holder actually is.

I think what you need at this stage isn’t necessarily a lawyer but someone to help figure out what is really going on with your loans. You can select any person or company you want but I know my Debt Coach friend Damon Day is very skilled in just such situations. I’d suggest you contact him for assistance in solving the mystery that is your loans.

Transworld Systems is listed as an approved debt collector for the Department of Education.
Source

On the Transworld website they say all rehabilitation document or payments should be sent to:

TRANSWORLD SYSTEMS INC.
P.O. BOX 17203
DEPARTMENT DOE
WILMINGTON, DE 19850
Fax: 866-290-2375 – Source

Which is different than the Pennsylvania address listed on the Department of Education website. So there is the mystery where your rehabilitation documentation should be sent.

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If you want to attempt to unwind the poor customer service you’ve received, you can contact the Department of Education Default Resolution Group.

Either get help or become the squeaky wheel and call the entity you think is responsible for your loans on a weekly basis until you get some answers and confirmation your information has been received and noted in their system.

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About Steve Rhode

Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.

3 Comments

  1. Karen

    November 28, 2017 at 10:45 am

    Asked Transworld rehabilitation question.

    • Karen

      November 29, 2017 at 12:43 pm

      Weird–I was given a prepaid fed ex return envelope with a pre-printed label addressed to:

      Judy Connolly Wells
      Transworld Systems
      500 Virginia Drive
      Suite 514
      Ft. Washington, PA 19034

      I have resent the paperwork twice via certified mail and a third time via fax I only communicate in writing so there is documentation that I made the effort

      Honestly, in about a year I will be self employed, so there won’t be a way for anyone to garnish my wages anymore. And I don’t intend to keep more than $100 in my bank account in case it is seized. So–do I really have anything to worry about if I don’t get this sorted out?

      • Steve Rhode

        November 29, 2017 at 3:02 pm

        Yes, you will want to get this sorted out to avoid it escalating and eventually leading to a Social Security garnishment.

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