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Synovus Bank – CFPB Complaint

By on December 7, 2017

Date Received: 2017-10-06T00:00:00

Product: Credit card debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Hello my name is XXXX and I am having problems with XXXX XXXX..XXXX XXXX XXXX and the other names they use.
I was not aware of the debt until several years ago when I received a garnishment notice from my employer.
This amount was subtracted from my paycheck weekly including any taxes.
I have not received any satisfaction of judgement letters. Recently I purchased my home and before closing I was advised that this debt was not settled and it was holding back my closing.
Apparently XXXX XXXX purchased the debt and claims it was never settled.
To avoid losing the home i waited so long for ; I made XXXX an offer of if XXXX and they accepted. On X/XX/17 I sent them the amount and they cashed the check.
Now I need them to send me a satisfaction of judgement letter to give to the attorneys who handled the purchase and closing of the home. Money was held in escrow to show good cause. The sum it XXXX. Without this satisfaction letter I can not get back this money. It ‘s being held by XXXX XXXX.
I had our attorney intervene and try to speed up the process yet nothing from them. We, my wife and I along with our attorney has been constantly given the run around. It ‘s either call back tomorrow ; call back in one hour ; no one is in that department ; can not locate the file ; all sorts of excuse.
They cashed the check and was paid 2 times.
I have even asked to speak with a supervisor. He is never available or he gives me the same answer.
My wife is XXXX and I need this money to help us move into our new home.
It will move things along more quickly before the weather changes Please help us.
I have nowhere to turn..
XXXX XXXX

READ  Allied Interstate LLC - CFPB Complaint

Company: Synovus Bank

State/Zip: NY 114XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2695090

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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