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Navient Solutions – CFPB Complaint ID 2681755

Date Received: 2017-09-22T00:00:00

Product: Federal student loan debt

Issue: Threatened to contact someone or share information improperly

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Pioneer Credit Recovery XXXX XXXX XXXX.
XXXX, NY XXXX Has been contacting people who served on my children ‘s schools PTA and telling them that I have an outstanding debt. They have been giving them account numbers and identified themselves as debt collectors.

Company: Navient Solutions, LLC.

State/Zip: NY 117XX

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Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2681755

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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