Equitable Acceptance Corporation – CFPB Complaint 2017-10-06

Date Received: 2017-10-06

Product: Debt settlement

Issue: Fraud or scam

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Equitable Acceptance called on XX/XX/XXXXXXXX to provide assistance in reconciliation for my XXXX XXXX charging me a fee ; however, I ‘ve been paying XXXX dollars on the XXXX of every month since the starting date XXXXXXXX. The document indicated it can be done for free but did n’t provide information as to who the lender who be or new finance company. After speaking with XXXX they said the services are free and Equitable Acceptance is charging me a total of XXXX for the service.Also, I ‘ve been in school the entire time ; therefore, my loans are in deferment but yet Equitable Acceptance continue to withdraw money from my account. Equitable Acceptance requested my XXXX card information over the phone failed to provide proper paper work.
The signature in the copy documents is not my signature.

Company: Equitable Acceptance Corporation

State/Zip: CA 900XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2695132

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