CFPB Complaint

UNITED SERVICES AUTOMOBILE ASSOCIATION – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-09-29T00:00:00

Product: Credit card debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I get between 5 and 10 calls per day from USAA. I talk to the first caller in the morning, and the calls still continue the rest of the day. We lost our business in XXXX, so we have not been able to keep up with our credit card debt … we are just trying right now to save our home. I tell them all the time … when I have some money, and get ahead … I will start taking care of the debt … but it does n’t matter, the calls continue all day.

Company: UNITED SERVICES AUTOMOBILE ASSOCIATION

State/Zip: CO 802XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2688405

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  Aldridge Pite, LLP - CFPB Complaint

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