Quick Answer: Trident Asset Management received a Consumer Financial Protection Bureau complaint in 2017 for attempting to collect a $150 debt the consumer claimed wasn’t owed. The company provided a timely response and closed the complaint with explanation, though isolated complaints don’t necessarily indicate systematic issues.
Date Received: 2017-11-30T00:00:00
Product: Other debt
Issue: Attempts to collect debt not owed
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Consumer Consent Provided to Share Complaint: Consent provided
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Consumer Complaint: XXXX-2015 {$150.00} no contact signed do no owe debt
Company: Trident Asset Management, L.L.C.
State/Zip: NJ 070XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2742667
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.
Before You Sign Anything: Run any debt relief contract through the free Contract Decoder to spot hidden fees and unfair terms. Check the company’s complaint history with the Scam-O-Meter.
Compare Your Real Options: Most debt relief companies won’t tell you about all your options — especially the ones they can’t profit from. Credit counseling has a 21-27% completion rate. Settlement resolves about 1% of enrolled debts fully. Bankruptcy has a 95% discharge rate — and protects your retirement. Take the Find Your Path quiz for a recommendation based on your actual numbers.
