American Collections Enterprise, Inc. – CFPB Complaint 2017-10-05

Date Received: 2017-10-05

Product: Medical debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I called to setup payment and during the process I was asked few questions about address, card information and phone number. In addition to that the rep started asking for current employer and other details which I was not comfortable to answer. I declined it, and I told him I wonder why you need all other information and is it a standard practice. I was told yes, and I asked can you please share your compliance / data collection policy for my reference. The rep immediately told me he will transfer to someone in the compliance department. I asked for the same and expressed stating that it is not required to ask these questions. She told me immediately that you wanted a ” free service ” sir and so you do not want to give information. This was an accusation and told her we changed our homes and somehow it bill got slipped off. This is the reason why I called to pay it off and i am glad you have called to resolve this. She continued to act rude and make statements which I never experienced before. This is unacceptable for any consumer to get treated like this. It is a simple question and she could have answered. Now, I would like to see their data collection policy which she declined to share. Please bar these types of companies. Her name XXXX XXXX.

Company: American Collections Enterprise, Inc.

State/Zip: VA 201XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2694533

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