PORTFOLIO RECOVERY ASSOCIATES INC – CFPB Complaint ID 2695250

Date Received: 2017-10-06T00:00:00

Product: I do not know

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I am following up on a previous dispute. That concluded today. After I got all the information to validate this account, I called Portfolio Recovery Associates at and spoke with a representative name XXXX if I recall correctly. She was extremely rude. I called to ask her what were my options for a pay for deletion. She told me that she could not collect on this debt by accepting payment from me. She rudely continued to ask me about if I disputed my account and why did I say it was n’t mine. I tried to calmly explain to her that I had sent a complaint via the CFPB but that had been resolved as of XXXX/XXXX/XXXX. She could n’t even hear me because she was so busy talking over me.
This is a formal complaint of how rude Portfolio Recovery Associates are and there unwillingness to take my payment. Her words where she could not accept payment from me. Since all calls are recorded and monitored, I am sure that you can listen to the calls and validate that the information I am providing is accurate and correct.

If you need to contact me the best way is via XXXXXXXXXXXX

Company: PORTFOLIO RECOVERY ASSOCIATES INC

State/Zip: TX 761XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2695250

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