CFPB Complaint

GLA Collection Company, Inc. – CFPB Complaint 2017-10-11

Consumer Complaint Submission

Date Received: 2017-10-11

Product: Medical debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I first got my debt notice from GLA Collection Company and on the back of the page it asked if I had any insurance information. I filled out the back of the page and never heard anything if they filed with insurance or not.
I got another letter saying I owed money. I called and asked if they ran it through my insurance.
The guy on the phone XXXX was very rude and told me he was not going to check with my insurance that he did n’t have to and it was past the point for that.
I then got a letter on XXXX XXXX 2017 that says I have 60 days from the date of this letter to make the payment in full.
A week later I got another letter that said I had 10 days to pay and that I need to call this number XXXX.
I called the number and again the guy was very rude and told me that I did n’t have 60 days I only had the 10. I asked why I got this letter that said 60 days and he said he did n’t know and did n’t care.
I just thought that was very rude and he was just did n’t care about working with me.

Company: GLA Collection Company, Inc.

State/Zip: KY 402XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2698709

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