CFPB Complaint

SANTANDER CONSUMER USA HOLDINGS INC. – CFPB Complaint ID 2707462

Consumer Complaint Submission

Date Received: 2017-10-20T00:00:00

Product: Auto debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My teenage daughter received a phone call on her cell phone from Chrysler Capital looking for an old neighbor that moved a year ago.

I find it appalling that someone with Chrysler Capital thought it would be okay to do this.

An employee of Chrysler Capital had to go online and look for a name or address of an old neighbor to the debtor in an attempt to track him down. They anticipated an old neighbor ( me ) will let him know about the call in an attempt to shame him into taking care of his debt.

I will not do Chrysler Capital ‘s job for them. They should be stopped from using tactics like this on others.

Company: SANTANDER CONSUMER USA HOLDINGS INC.

State/Zip: MO 648XX

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Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2707462

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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