CFPB Complaint

Performance Settlement, LLC – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-10-25T00:00:00

Product: Debt settlement

Issue: Fraud or scam

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I am a licensed attorney in the state of California. I have always paid my law student loans on time. I received robocalls that left voicemails on my personal cell ( my cell XXXX ) : 1. ) Fri XX/XX/XXXX at XXXX PT from XXXX, and 2. ) Wed XX/XX/XXXX at XXXX PT from XXXX.

Both voicemails failed to identify the company name ( red flag ), but both left the same return phone number : XXXX.

I called, today Wed XX/XX/XXXX at XXXX PT, and I spoke with ” XXXX. ” I asked him what company he was with. He mumbled ” Performance [ inaudible ] LLC. ” When I asked follow-up clarifying questions, it was abundantly clear that he did not want to disclose the name of the company or allow me to get clarity ( another red flag ). I surmised that the company was based in California because of the XXXX area code. I XX/XX/XXXX ” performance LLC student loan ” and found their website : http : //www.performanceslc.com/. He hung up after 2 minutes, 47 seconds.

I called a second time at XXXX and spoke with a woman. This time I requested that my phone number be removed. She said that they would do so. But there is no way they could have because they did n’t even have my first name, and I called from my office line — not my personal cell. She hung up after 33 seconds.

I want them to remove my phone number, which they should n’t even have because my phone number is on the FCC Do Not Call registry. I find their business practices underhanded and lacking in transparency. For that reason alone I would avoid them.

Company: Performance Settlement, LLC

State/Zip: CA 900XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: No

Did Consumer Dispute Company Response: N/A

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Complaint ID: 2711798

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