CFPB Complaint

ACE CASH EXPRESS, INC. – CFPB Complaint ID 2717874

Consumer Complaint Submission

Date Received: 2017-11-01T00:00:00

Product: Payday loan debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I set up payment and payment declined. They call claim he ‘s a lawyer saying he ‘s gon na prosecute me and hold on my licence it ‘s a payday loan from 6 years ago

Company: ACE CASH EXPRESS, INC.

State/Zip: TX 757XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2717874

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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