CFPB Complaint


Consumer Complaint Submission

Date Received: 2017-11-01T00:00:00

Product: Credit card debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My Identity information had previously been compromised and used to open several accounts and inquires without my permission. This one of them and is a fraudulent account.

XXXX XXXX Credit Card {$600.00} Opened XXXX I ‘ve currently submit an Identity Theft Report to the federal trade commission as well as disputed this account with the three credit bureaus.


State/Zip: NC 280XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2717698

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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