Date Received: 2017-11-04T00:00:00
Product: Other debt
Issue: Attempts to collect debt not owed
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: XXXX XXXX XXXX claims account from XXXX is mine, I have requested them to provide any bills any contracts all documents relevant to their determination that this account is mine and valid XXXX XXXX XXXX has not responded with appropriate documentation of validation of debt and states that I am fully responsible for this debt without allowing me to see the proof or to find the criteria used for their claim of a thorough investigation
Company: EQUIFAX, INC.
State/Zip: CA 900XX
Company Response to Complaint: Untimely response
Was Company Response Timely: No
Did Consumer Dispute Company Response: N/A
Complaint ID: 2720872
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.