CFPB Complaint

SYNCHRONY FINANCIAL – CFPB Complaint ID 2761149

Consumer Complaint Submission

Date Received: 2017-12-21T00:00:00

Product: Credit card debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: After three attempts to provide me with a bed mattress that worked for me, XXXX XXXX agreed to issue a full refund for the purchases to the lending agency they offered to me.

I have been going around for several months between XXXXXXXX XXXX anXXXX XXXX XXXX about an unresolved credit refund issue.

XXXX XXXX says they issued it, XXXX XXXX says they never received it.

I get nowhere with either company and can not find anyone who can help me get the two communicating to resolve the issue.

I am receiving threatening letters from XXXX XXXX now about being turned over to a debt collection agency for a balance that XXXX XXXX says I do not owe.

I have never had even a blemish on my credit history before dealing with these two companies and I want some resolution.

Company: SYNCHRONY FINANCIAL

State/Zip: NC 284XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2761149

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  AES/PHEAA - CFPB Complaint ID 3041490



About the author

Research Department

Here is where you will find important stories located from around the web which can impact you and your financial life.

Scroll to Top