Date Received: 2017-12-27
Product: Mortgage debt
Issue: Communication tactics
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I returned the call on XXXX/17 and the young lady was rude. She told me people that do n’t work still pay the debts. Then she wanted to go through my finances with me. I do n’t think that is any of her business.
If she wanted to collect a debt she should work with that person, not tell them how or how much they need to pay.
Company: Ditech Financial LLC
State/Zip: FL 324XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2764881
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.