CFPB Complaint

Ditech Financial LLC – CFPB Complaint 2017-12-27

Consumer Complaint Submission

Date Received: 2017-12-27

Product: Mortgage debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I returned the call on XXXX/17 and the young lady was rude. She told me people that do n’t work still pay the debts. Then she wanted to go through my finances with me. I do n’t think that is any of her business.

If she wanted to collect a debt she should work with that person, not tell them how or how much they need to pay.

Company: Ditech Financial LLC

State/Zip: FL 324XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2764881

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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