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UNITED SERVICES AUTOMOBILE ASSOCIATION – CFPB Complaint

By on January 12, 2018

Date Received: 2017-12-26T00:00:00

Product: Credit card debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Repeat calls
No letters
MA law 3 letters 2 from credit card then collections
I never received any
Calls same person 25 calls
I changed my phone number that i had for 20 years

Company: UNITED SERVICES AUTOMOBILE ASSOCIATION

State/Zip: MA 016XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2763943

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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