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WELLS FARGO & COMPANY – CFPB Complaint

By on January 13, 2018
Consumer Complaint Submission

Date Received: 2018-01-02T00:00:00

Product: I do not know

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Week of XX/XX/XXXX-XX/XX/XXXX – Received a call into my place of employment XXXX XXXX from an XXXX XXXX at XXXX who said that he was trying to contact me, XXXX XXXX, but my co-worker informed him that I was not available.

XX/XX/XXXX – Received a call from XXXX XXXX looking for XXXX XXXX, informing me that he was with XXXX County Courts 3rd Party on behalf of Wells Fargo looking to deliver documents to XXXX to XXXX XXXX and that XXXX XXXX would be arriving at our office here at XXXX on XX/XX/XXXX between XXXX-XXXX to deliver some papers but could not tell me what documents were because they were sealed.

XX/XX/XXXX – I called the XXXX asked for XXXX XXXX and the woman who refused to give me her name said that she did not know XXXX XXXX. She said she could n’t give me any information until she verified the last four of my social and then she proceeded to give me the first 5 numbers of my social. It was an attempt to collect a debt for Wells Fargo and it was a delinquent account for XX/XX/XXXX-XX/XX/XXXX. I informed them that I never had an account at that time with Wells Fargo, she said I could continue to tell me whatever story you want to. Then she stated that she was going to garnish my wages and all of that and refused to allow me to speak and then I hung up on her.

Woman called back under an anonymous number and XXXX XXXX answered the phone and the woman answered. But she refused to give her name to XXXX while she was asking for me. XXXX XXXX at that point said that they could not garnish any wages unless there was a Court Ordered Judgment against XXXX XXXX, because they would have had to have served XXXX Papers of alleged hearings that would have taken place to dispute the alleged amount owed to Wells Fargo especially since XXXX XXXX never had an account with Wells Fargo until XX/XX/XXXX.

At that point the woman began to inform XXXX to not tell her how to do her job and when XXXX demanded the validation notice or the court ordered judgment the woman got loud, argumentative, informed XXXX that she did not have to give her any information and XXXX hung up because of the loud and aggressive discourteous and unprofessional behavior the woman was exhibiting on behalf of the Debt Collection Agency and Wells Fargo.

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XXXX then called again and demanded a Validation Notice / Court Order and also demanded to know the name of the Company as well as the address. Was informed that She was working with XXXX XXXX XXXX and that it was valid and that they had already allegedly contacted my companies H.R. Dept and had allegedly proceeded to enter a garnishment of my wages.

XXXX XXXX XXXX Attorney XXXX XXXX, who informed us that this was most likely a scam. They would have had to have served me with paperwork stating that I was being sued and served appropriately. Attorney XXXX XXXX then proceeded to inform me that I needed to report the action to the XXXX XXXX Police. As well as notify the credit reporting agencies to run report as well as to flag my Social for any fraudulent activity that may arise on my account and social security number as a result.

XXXX XXXX did more research where she found the following complaints : XXXX XXXX XXXX Company : XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX : XXXX XXXX : XXXX Prefix Type : XXXX XXXX and XXXX Unknown Posted By : XXXX 2 weeks ago She called my work yesterday and asked for me. when I got on the phone she said she needed the HR Department. when I asked why she said she had a judgement and a garnishment. I told her I knew nothing about this and she proceeded to call me a liar and a cheat. I hung up on her. She proceeded to call back 5 times and did n’t say anything. Then she called our XXXX XXXX location asking them information about me. She left a number and said her name was XXXX XXXX with XXXX XXXX XXXX. When I called the number back she told me she had the information she needed and everytime I tried to talk to her she talked over me and was yelling. I hung up. Everyone at my work things shes a scam artist.

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Called me at : work phone — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — XXXX XXXX XXXX Unknown Posted By : XXXX 3 weeks ago Called me at work claiming that they have a judgement and would start garnishing my wages. Tried to verify my SSN but I would not do so. Lady was rude and said they will be working with my payroll office and when I tried to verify my employment, the person hung up.

why ca n’t i find this company online? FAKE!
— — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — – Called me at : cell phone at XXXX XXXX XXXX I XXXX Scam Posted By : XXXX XXXX 3 weeks ago Claimed the number was for XXXX XXXX XXXX and that they wanted to serve me.

Company: WELLS FARGO & COMPANY

State/Zip: PA 196XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2769949

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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