ERC – CFPB Complaint ID 2755276

Date Received: 2017-12-14T00:00:00

Product: Debt settlement

Issue: Confusing or misleading advertising or marketing

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Account Details Last Reported XXXX XXXX, XXXX Collection Agency XXXX XXXX XXXX Original Creditor XXXX Status Open Opened Date XXXX XXXX, XXXX Closed Date — Responsibility Individual Account.
Balance {$1300.00} High Balance {$1300.00}

Company: ERC

State/Zip: FL 335XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2755276

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

See also  Atlanticus Services Corporation - CFPB Complaint ID 3006453