CFPB Complaint

Professional Recovery Management – CFPB Complaint ID 2753657

Consumer Complaint Submission

Date Received: 2017-12-12T00:00:00

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX XXXX in XXXX, TN to s attempting to collect and is reporting a collections account on my credit reporting agencies for {$280.00} to the original bill owner – XXXX.

I paid XXXX on X/XX/15 and provided the date and check number to XXXX. They claimed thats not enough.

I need this removed from my credit as its damaging my credit not allowing me to reach XXXX for the ability to rent an apt .

So, I contacted them again and requested that if I pay them the money again will they please delete the reporting.

I received in writing that they will not remove the reporting from my credit – they will just change the status.

This is absolutely ridiculous as they are attempting to collect a debt that doesnt exist AND further are not willing to work with me to correct my credit.

Please help.

XXXX XXXX XXXX Cell : XXXX XXXX XXXX XXXX XXXX, TN XXXX

Company: Professional Recovery Management

State/Zip: TN 370XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2753657

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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