Date Received: 2017-12-27
Product: Medical debt
Issue: Attempts to collect debt not owed
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: My insurance paid in full for this only visit I ever had with the client if this collector.
I never received notification of the debt or a billing from this company.
I requested a debt validation which has been unanswered.
I disputed with XXXX They claim to have verified my information which I requested proof of and have not received it.
This collection company also doesnt appear to be registered to do business in the state of Ga
Company: NRA Group, LLC
State/Zip: GA 314XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2764277
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.