JPMORGAN CHASE & CO. – CFPB Complaint ID 2739158

Date Received: 2017-11-27T00:00:00

Product: Debt settlement

Issue: Unexpected or other fees

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I was trying to pay my credit card account from my savings account, which had sufficient funds in it. Chase was unable to connect to my savings account and refused the credit card payment. I attempted to pay again through the account, and was refused again. I switched to connect to my checking account, which was accepted, and made the payment and it was accepted, however i was charged {$25.00} for each of the refusal fees for a total of {$50.00} Date of first attempted payment : XX/XX/XXXX Date of first fee : XX/XX/XXXX Date of second attempted payment : XX/XX/XXXX Date of second fee : XX/XX/XXXX I was not notified of these fees, even after the payment failed, i only saw it when i checked my statement. I also had sufficient funds in my account and Chase failed to connect to my external savings account.


State/Zip: CA 940XX

Company Response to Complaint: Closed with monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2739158

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See also  Franklin Collection Service, Inc. - CFPB Complaint 2018-10-28
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