CFPB Complaint


Consumer Complaint Submission

Date Received: 2018-01-09T00:00:00

Product: Credit card debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My complaint is about XXXX XXXX collecting for XXXX XXXX on a XXXX credit card.

During a period of financial difficulties, I got behind on my small debt with XXXX through XXXX XXXX. They have since started charging me a huge fee each month such that I will have difficulty ever bringing this account current even though I make a payment each month.

XXXX XXXX calls me almost every day up to sometimes 8-10 times, including on Sundays.

I have tried to make settlement with them but since most of their people do n’t speak plain English it is impossible to deal with them. Even if you call XXXX XXXX itself, you still get connected with someone who does not speak clear English.

If they want to call one time per day I can accept that but I am sick of the Sunday calls.

This company should be shut down for its many violations of the federal debt collection laws.

They call me both at work and on my personal cell phone.


State/Zip: TN 379XX

Company Response to Complaint: Closed with monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2776470

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

See also  Diversified Consultants, Inc. - CFPB Complaint ID 3061915

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