Date Received: 2018-01-09T00:00:00
Product: Credit card debt
Issue: Communication tactics
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: My complaint is about XXXX XXXX collecting for XXXX XXXX on a XXXX credit card.
During a period of financial difficulties, I got behind on my small debt with XXXX through XXXX XXXX. They have since started charging me a huge fee each month such that I will have difficulty ever bringing this account current even though I make a payment each month.
XXXX XXXX calls me almost every day up to sometimes 8-10 times, including on Sundays.
I have tried to make settlement with them but since most of their people do n’t speak plain English it is impossible to deal with them. Even if you call XXXX XXXX itself, you still get connected with someone who does not speak clear English.
If they want to call one time per day I can accept that but I am sick of the Sunday calls.
This company should be shut down for its many violations of the federal debt collection laws.
They call me both at work and on my personal cell phone.
Company: SYNCHRONY FINANCIAL
State/Zip: TN 379XX
Company Response to Complaint: Closed with monetary relief
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2776470
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