CFPB Complaint

FIDELITY CAPITAL HOLDINGS, INC – CFPB Complaint ID 2778035

Consumer Complaint Submission

Date Received: 2018-01-11T00:00:00

Product: Medical debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I phoned XXXX XXXX ( XXXX ) XXXX on X/X/17 to pay off an outstanding medical bill of {$1100.00}. The person onn the phone said there was an additional {$740.00} in interest that they added to the bill. The person I spoke with used harassing language, yelled at me and said they would not allow me to pay the bill and terminated the call.

Company: FIDELITY CAPITAL HOLDINGS, INC

State/Zip: CA 902XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: No

Did Consumer Dispute Company Response: N/A

Complaint ID: 2778035

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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