CFPB Complaint

Convergent Resources, Inc. – CFPB Complaint ID 2782732

Consumer Complaint Submission

Date Received: 2018-01-15T00:00:00

Product: Other debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I received a notification from XXXX XXXX XXXX on a past due XXXX bill from XXXX/XXXX/XXXX I immediately disputed the validity of this debt and they sent me back a copy of a bill dated XXXX/XXXX/XXXX showing a balance.

This is in no way a validation of the debt as it does not show whether or not the debt was paid or not.

Further more the company put a collection account against my credit which is currently reporting on my credit file and has been showing an active open collection although this account is and has been in dispute. It is my understanding that this ca n’t happen until the debt is proven to be valid.

I have called them and sent to date 3 different emails to try and resolve this matter with zero response back.

Company: Convergent Resources, Inc.

State/Zip: FL 322XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2782732

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.


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