AES/PHEAA – CFPB Complaint ID 2751866

Date Received: 2017-12-11T00:00:00

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Was in IBR repayment plan.
Applied for rePAYE through XXXX rePAYE application was approved.
After this, a {$5.00} payment had to be paid to transfer into rePAYE.
Despite being signed up for direct deposit, autodraft payments, the payment was never drafted.
After non-payment, the account was considered delinquent, the rePAYE approval was denied and it has been a nightmare to correct.

Company: AES/PHEAA

State/Zip: SC 294XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2751866

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