CFPB Complaint

AES/PHEAA – CFPB Complaint ID 2751866

Consumer Complaint Submission

Date Received: 2017-12-11T00:00:00

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Was in IBR repayment plan.
Applied for rePAYE through XXXX rePAYE application was approved.
After this, a {$5.00} payment had to be paid to transfer into rePAYE.
Despite being signed up for direct deposit, autodraft payments, the payment was never drafted.
After non-payment, the account was considered delinquent, the rePAYE approval was denied and it has been a nightmare to correct.

Company: AES/PHEAA

State/Zip: SC 294XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2751866

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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