Date Received: 2017-12-11T00:00:00
Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I tried calling Navient at XXXX about my student loan where the caller keeps getting automated menu responses after a lengthy period of time – there is NOTHING ON THE MENU to connect the caller to a real person. When I finally was able to connect I asked who & where I was talking to the person would not give me their name and said they were from XXXX ( would not give specific country ) ; additional they had difficulty articulating in the English language. I asked multiple times to be connected to the UNITED STATES – each request was denied. I do not trust giving my information to someone overseas and I heavily object they have my information as well as that of other students.
Navient needs to provide, without delay, a phone number that connects the student borrower to an actual person in the United States.
This is highly unacceptable and there should be legislation preventing this from happening.
I DO NOT AUTHORIZE THE ” CONSUMERS FINANCE PROTECTIO BUREAU ” to release my email to Navient whatsoever.
Company: Navient Solutions, LLC.
State/Zip: FL 328XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2751978
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