Navient Solutions – CFPB Complaint ID 2751978

Date Received: 2017-12-11T00:00:00

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I tried calling Navient at XXXX about my student loan where the caller keeps getting automated menu responses after a lengthy period of time – there is NOTHING ON THE MENU to connect the caller to a real person. When I finally was able to connect I asked who & where I was talking to the person would not give me their name and said they were from XXXX ( would not give specific country ) ; additional they had difficulty articulating in the English language. I asked multiple times to be connected to the UNITED STATES – each request was denied. I do not trust giving my information to someone overseas and I heavily object they have my information as well as that of other students.

Navient needs to provide, without delay, a phone number that connects the student borrower to an actual person in the United States.

This is highly unacceptable and there should be legislation preventing this from happening.

I DO NOT AUTHORIZE THE ” CONSUMERS FINANCE PROTECTIO BUREAU ” to release my email to Navient whatsoever.

Company: Navient Solutions, LLC.

State/Zip: FL 328XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2751978

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

See also  The Phoenix Recovery Group - CFPB Complaint

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.