CFPB Complaint

Navient Solutions – CFPB Complaint ID 2752101

Consumer Complaint Submission

Date Received: 2017-12-11T00:00:00

Product: Private student loan

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX XXXX I was called and harrased to try and make a payment I could n’t make. I had called in XXXX to let them know I lost my job after a good year of making payments. They said there is nothing they can do and I do n’t qualify for anything. I called few days later to make not a whole payment but a partial because I had gotten some money unexpectedly. I was told me and my cosigner would stop being called 2-4 times a day. None of the calls stopped. Now they say I ca n’t be taken off the calling list. This is the worst company I ever worked with. My other loans a through XXXX and they are a much better company than this scum.

Company: Navient Solutions, LLC.

State/Zip: NH 035XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2752101

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  Cheadle Law Firm - CFPB Complaint



About the author

Research Department

Here is where you will find important stories located from around the web which can impact you and your financial life.

Scroll to Top