AES/PHEAA – CFPB Complaint ID 2752371

Date Received: 2017-12-11T00:00:00

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/XXXX and XX/XX/XXXX, I submitted inquiries via XXXX ‘s online system requesting information and an explanation as to how my income based repayments were being distributed amongst my loans. A far larger portion of thte payments is being applied to the lowest interest rate loans, despite my having previously submitted requests, in writing, regarding application of payments ( namely to highest interest rate loan first ). I have been unable to determine whether the distribution of payments ( again, a substantial amount of principal on the lowest interest loans, but only a few dollars on all others ) is required, or whether fedloan should be abiding by my request regarding payment distribution. I found no applicable information on XXXX ‘s site. XXXX failed to respond – I received neither electronic, written nor telephone response to my question, beyond an email confirming receipt of my submitted inquiry.

Company: AES/PHEAA

State/Zip: TN 380XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2752371

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