CFPB Complaint


Consumer Complaint Submission

Date Received: 2018-01-16T00:00:00

Product: Credit card debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/XXXX. We bought airline thickets for my wife and myself for XX/XX/XXXX.
For {$420.00} and {$430.00} from XXXX XXXX.
The flight was at XXXX XXXX
We arrived at XXXX We had the tickets on my wife ‘s phone.
We prepare to get online for boarding like the rest of the people. But then we noticed that our thickets were block. It wo n’t open. So coud n’t board.
I call the boarding desk and were told that they wo n’t allow us in that flight. That another flight was available the next day for additional {$500.00}.
To us did n’t sound it fair.
They overbooked!
Then a week later they open our phone telling us to go boarding in XXXX XXXX Nevada airport!
Of course we were in XXXX Texas in our home!
I told our bank Bank Of America not to pay.
We explain everything that happened.
But ignoring our wishes.
I have called Federal Trade Commission Governor XXXX XXXX of Texas XXXX XXXX XXXX this frivolous charges Thank you.


State/Zip: TX 785XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2783320

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

READ  SLM CORPORATION - CFPB Complaint 2018-12-03

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