CFPB Complaint

AES/PHEAA – CFPB Complaint ID 2717075

Consumer Complaint Submission

Date Received: 2017-10-31T00:00:00

Product: Private student loan

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: In XXXX of XXXX, I submitted a request for a cosigner release on three student loans, owned by XXXX and serviced by XXXX. The request was denied for a reason that was later determined to be inaccurate ( I made XXXX payment 16 days *early*, which violated a supposed rule AES had that ” regular payments for four years ” had to occur within 15 days of the due date – they had actually changed this rule to only refer to late payments ). Ultimately, after waiting for months, no response was given. I met all requirements for cosigner realease, as far as I am aware.

I submitted a second request for cosigner release in XXXX of XXXX. Since then, I have called AES multiple times and requested that they follow up with XXXX. XXXX has not responded to the request.

Waiting for 2 years for this process is unacceptable. I would like action from XXXX to review my request ( and hopefully approve it ), so that these loans can be removed from my mother ‘s credit report.

Company: AES/PHEAA

State/Zip: OR 972XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2717075

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