CITIBANK, N.A. – CFPB Complaint ID 2803999

Date Received: 2018-02-05T00:00:00

Product: Credit card debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX XXXX XXXX ( XXXX ) acting on behalf of Citibank contacted me between XX/XX/XXXX-XX/XX/XXXXto settle my debt of {$5400.00} ( account ending XXXX ). I was told over the phone that it would be resolved for {$900.00}, which I payed to XXXX.

My credit improved. ByXX/XX/XXXX, my credit score was raised from XXXX to XXXX.

In XX/XX/XXXX this debt from Citibank reappeared in default, and my score suddenly plummeted to XXXX.

Why is this being reported now? Either Citibank is mistaken or XXXX has violated the FDCPA.


Company: CITIBANK, N.A.

State/Zip: NY 100XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2803999

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