CFPB Complaint

Performant Financial Corporation – CFPB Complaint ID 2707025

Consumer Complaint Submission

Date Received: 2017-10-19T00:00:00

Product: Private student loan

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I was called by XXXX XXXX and told me that he called my job trying to collect on Student Loan debt and that ‘s why he called my job that I just started less than two months ago. I told him he should n’t have called my job because we are n’t allowed to get personal calls at my job unless it ‘s an emergency. He said he was allowed to call my job and I told him it was against the law to call anyone ‘s job about a debt and that he could have gotten me fired from my job. He was rude and did n’t let me talk and would not allow me to deferr my student loans because I had just started working there.

Company: Performant Financial Corporation

State/Zip: PA 177XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2707025

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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