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NELNET, INC. – CFPB Complaint

By on March 8, 2018

Date Received: 2017-12-15T00:00:00

Product: Federal student loan servicing

Issue: Problem with a credit reporting company’s investigation into an existing problem

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: the department of education /Nelnet are reporting that I student loans, they are reporting on XXXX , XXXX and XXXX this is n’t accurately.
they have over 12 accounts on my credit report. I have asked for them to send me promissory notes that I have signed that stated that I applied for these loans and they have not sent me anything as will as all proof with DL picture, signature and paperwork. they have not sent any information to me.

Company: NELNET, INC.

State/Zip: TX 777XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2756376

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  Navient Solutions - CFPB Complaint

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