CFPB Complaint

Navient Solutions – CFPB Complaint ID 2772321

Consumer Complaint Submission

Date Received: 2018-01-05T00:00:00

Product: Federal student loan servicing

Issue: Credit monitoring or identity theft protection services

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have received unwarranted collection for ( 2 ) student loans from XX/XX/XXXXthe company NAVIENT says it bought because we did not include in our CHXXXX bankruptcy plan which was just discharged in last 30 days. How convenient, what a predatory company this is.
I have paid all student loans and do not owe any which is why it was not part of the plan.
They have sent several mailers with pay stubs and terms which show the last month of approved forbearance making this seem real but in fact nothing about this is real!
I have in last 3 years pulled ( 2 ) parent loans through XXXX XXXX XXXX for my children college loans which would not be possible if I still owed on the same student loan program.

Company: Navient Solutions, LLC.

State/Zip: CA 922XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2772321

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

See also  Western Mercantile Agency, Inc - CFPB Complaints 2018-02-21

About the author

Research Department

Here is where you will find important stories located from around the web which can impact you and your financial life.

Scroll to Top