CFPB Complaint

Navient Solutions – CFPB Complaint ID 2772968

Consumer Complaint Submission

Date Received: 2018-01-05T00:00:00

Product: Federal student loan servicing

Issue: Problem with a credit reporting company’s investigation into an existing problem

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Re : Department of Education, XXXX I ‘ve tried to resolve this matter over 25 times in the last 5-6 years, and I do not get a response, am transferred to the ” right ” person and then I get disconnected, etc. It ‘s like they do this by design.

Reason why this MUST BE DISPUTED : A bill/notification was not sent to my mailing address to inform payment was due. I tired fixing address, speaking to a supervisor, emailing them, etc. Upon receipt of bill sent in XXXX 2013, a payment was made and this loan was paid off without any further issues.

Request : Rectify and delete late payments on my credit.

Company: Navient Solutions, LLC.

State/Zip: CA 930XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2772968

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.


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