CFPB Complaint

Navient Solutions – CFPB Complaint ID 2772968

Consumer Complaint Submission

Date Received: 2018-01-05T00:00:00

Product: Federal student loan servicing

Issue: Problem with a credit reporting company’s investigation into an existing problem

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Re : Department of Education, XXXX I ‘ve tried to resolve this matter over 25 times in the last 5-6 years, and I do not get a response, am transferred to the ” right ” person and then I get disconnected, etc. It ‘s like they do this by design.

Reason why this MUST BE DISPUTED : A bill/notification was not sent to my mailing address to inform payment was due. I tired fixing address, speaking to a supervisor, emailing them, etc. Upon receipt of bill sent in XXXX 2013, a payment was made and this loan was paid off without any further issues.

Request : Rectify and delete late payments on my credit.

Company: Navient Solutions, LLC.

State/Zip: CA 930XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2772968

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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