Date Received: 2018-01-05T00:00:00
Product: Federal student loan servicing
Issue: Problem with a credit reporting company’s investigation into an existing problem
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: Re : Department of Education, XXXX I ‘ve tried to resolve this matter over 25 times in the last 5-6 years, and I do not get a response, am transferred to the ” right ” person and then I get disconnected, etc. It ‘s like they do this by design.
Reason why this MUST BE DISPUTED : A bill/notification was not sent to my mailing address to inform payment was due. I tired fixing address, speaking to a supervisor, emailing them, etc. Upon receipt of bill sent in XXXX 2013, a payment was made and this loan was paid off without any further issues.
Request : Rectify and delete late payments on my credit.
Company: Navient Solutions, LLC.
State/Zip: CA 930XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2772968
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