Date Received: 2018-01-19T00:00:00
Product: Medical debt
Issue: Written notification about debt
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I recently had fraud happen to me. So this topic is very important to me. I went through my credit scores and finances. I noticed two debts owed to an “Advanced Collections.” One account was opened in XX/XX/XXXX for XXXX dollars. The other was opened in XX/XX/XXXX for XXXX dollars. I then sent a validation letter via certified mail to Advanced Collections. I then waited a few weeks and they sent something back. I expected something signed saying I owed money and instead they send me no Validation to owing on these these debts. During this time, said debt is on my credit report, damaging my credit report and influencing decisions on loans, credit cards, insurance, etc.
Company: Advanced Collection Bureau, Inc.
State/Zip: FL 329XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2787726
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.