I feel I was scammed because for over 2 years, since November of 2015 to November of 2017, I have been paying monthly to a company (Precision Documents, Inc.) that was supposed to help relieve or “fight off” my debt.
In their contract, they state that if their services fail for any of my debt, they would refund that specific portion of my debt back to me within 30 business days. The program was supposed to 30 months long, going from Nov. 2015 to April of 2018. However, they stopped drafting payments from my account about 3 months ago (in December), claiming that their “accounting” systems were down and that they were switching to another one.
They told me I wasn’t the only client affected by these accounting problems and that I would be notified once they were resolved and also that no further payments would be drafted from my bank until the issue was resolved. However every month after that, I would call them for an update on the accounting situation, with the same response of the accounting being down and getting switched.
I got a summons letter from a third party company trying to collect debt from one of my credit cards, arguing against the services of this credit relief company. I sent the company, Precision Documents, a scan of the summons letter to get the refund I was due for that account, as stated in their contract.
They emailed and told me over the phone that they had received my scan and that the refund would arrive no later than 30 business days. I believed them because this was the 2nd time this had happened. Previously they had refunded me for another account that sent a summons letter a lot faster than 30 days.
This was taking longer because it was the largest of all of my debt. On the 30th business day, I called Precision Documents to ask where my money was. I was owned around $7,500 from them, which they replied that were working on getting my money to me asap and sending my request to their Urgent department. However, a week later I called them again to update the status of my refund, but I was sent to a voicemail that stated that the owner of the company has deceased and that all operations from the company have stopped, leaving me to wonder what happened to my refund as well as all of the money I had already paid to the company.
So in summary, I feel that I was a victim of a scam because this program was supposed to be 30 months lasting until April of 2018, yet they stopped drafting payments from my account 3 months ago (December). I was promised and due a refund (according to their contract) BEFORE operations stopped at the company and I never received it. I find it strange that the company “ceased” operations just days after I called them about my refund and why they weren’t able to resolve their “accounting issue” for 3 entire months.
Now every time I call their number, it leads me to the same voicemail about the owner being deceased. The website is no longer functional. I’ve always been consistent in my payments and I put my trust into this company and now I’m left in the dark, not knowing what happened and what will happen to my refund and the money I’ve already invested (over $17,000) into the company. So I definitely feel I was a victim of a scam. I have attached a copy of the contract and all of the paperwork I received from them on the day I signed and a screenshot of the last email I received from them, telling me that they got my Summons email.
Consumer Action Taken:
I tried to email and call them multiple times to no response. I’ve emailed their customer service email as well as their “urgent” email address. I don’t know who else to turn to or contact for help.
Date This Problem Happened: March 12, 2018
State You Live in: Georgia
Age Range: 21-35
Total Amount of Fee Paid:
Company Name: Precision Documents
2764 N. Green Valley Pkwy, 380
Henderson, NV 89014-2120
Company Telephone Number: 855-332-1054
Website of Company: precisiondocs.org
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