Prizm Financial Company, LLC – CFPB Complaint

Date Received: 2018-02-19T00:00:00

Product: Auto debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/XXXX Prizm Rep, XXXX XXXX stated in an email that XXXX would likely, ” write-off the deficiency ” for a vehicle I voluntarily surrendered. This was supposed to be a compromise and settlement to previous unethical and illegal practices I experienced by XXXX XXXX. However on XX/XX/XXXX I received a letter from XXXX XXXX, Prizm ‘s ” Legal Collections Manager ” that stated I owe {$9100.00} to XXXX because ” The proceeds from the sale of the vehicle were insufficient to satisfy your loan obligations. ” I was led to believe this issue was resolved however it was just another ploy to take advantage.

Company: Prizm Financial Company, LLC

State/Zip: OR 974XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2819035

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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