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NELNET, INC. – CFPB Complaint

By on March 23, 2018
Consumer Complaint Submission

Date Received: 2018-01-21T00:00:00

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: In response to Complaint Five, 1. You state on XXXX, Having reviewed your account we have provided information to you regarding the following concerns : You have stated that we advised you that the Department of Education, Federal Student Aid advised us that we should not respond to borrowers in writing.
You want responses to your previous inquiries, dated XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
You would also like for us to stop the threatening phone calls in response to your first complaint filed with the Consumer Financial Protection Bureau ( CFPB ) on XX/XX/XXXX.
You would like the forbearance applied as requested in XX/XX/XXXX, and you want an explanation about why your forbearance was not applied as requested.
You would like information about the different types of forbearances and deferments, as well as how interest capitalizes.
You want your student loan debt forgiven.

Allow me to correct your iteration of what I want as state above : As previously specified, I dont want ; I demand that you fully address all written information requests previously submitted to you. You can not continue to avoid addressing the requests by responding with repetitive boilerplate, by referring me to other agencies, or by pointing me to other websites. Responding to borrower requests for information is your responsibility ; this has been confirmed by each of the agencies/websites you keep referring to.
I demand that you explain why you lied in regard to the Department of Education and your legal department advising you not to respond to borrowers in writing.
I demand that you discharge my loans as specified previously I said nothing about forgiving them.
In the immediate offing, I demand that you put my loans in forbearance per your approval of same and as requested.
I demand that you hold yourself accountable for lying, for intentionally deceitful accounting practices, and for intentionally withholding accurate and timely information required to make time-sensitive informed decisions about my loans.
As not previously specified, I demand that you get out of the business of lending money to students. Your behavior is not only incompetent and deceitful, it is disgraceful.

READ  Stillman Law Office - CFPB Complaint

2. You also state : We have provided explanations for each of your concerns in our previous replies to your complaints filed with the CFPB on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
A copy of your payment history, your deferment and forbearance history, and your loan summary letter have been included for your records.
More information about deferments, forbearances, and how interest capitalizes, or is added to your principal balance, can be found at XXXX XXXX XXXX or on the individual deferment and forbearance applications.
We are unable to honor your request to remove your student loan debt. When you signed your Master Promissory Note, you promised to pay all amounts disbursed plus interest and other charges and fees, and a copy of your MPN has been included for your records. Information about deferments, forbearances, and interest capitalization can be found in your MPN. Again, weve responded to your concerns and consider this matter closed. Sincerely, XXXX XXXX Nelnet XXXX to your assertion that you have responded to all written requests, you have not responded to any of them. You also have still not addressed or corrected your application of the most recent forbearance request, and you have not addressed why you lied. As you say, again, answer all outstanding written requests for information, correct your accounting errors, discharge the loans, explain why you lied, agree to hold yourself accountable, and then get out of the lending business.

Company: NELNET, INC.

State/Zip: VA 220XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2788556

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

READ  ERC - CFPB Complaint

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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