CFPB Complaint

Convergent Resources, Inc. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-03-05T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I called the original supposed debtor XXXX and their systems were supposedly down. I then tried to call the XXXX XXXX which is supposed to be the debt collection agency. The man who answered the phone kept saying ” hello can you hear me now? ” I told him I could hear him fine and asked if he could hear me and he replied yes he then asked again if I could hear him now to which i just responded that I was calling about a debt. He asked for my name and I gave it. His response was ” You have a very common name and I will need your social security number to look up the collection ” I told him I would only give the last 4 and if they have a debt associated with me as they claim it would bring up the account he said ” Your name is too common and that even with the last 4 of my ssn he would not be able to find it without the whole number ” I told him they are trying to collect a fraudulent debt. I told him I would not give my entire Ssn to him and ended the phone call.
I did have XXXX XXXX in the past but I had it for 4 years when I discontinued my service I A ) was no longer under contract as the contract I signed was only for 2 years B ) When terminating my services I paid my final bill and C ) I returned all equipment XXXX sent me back to them. I have dealt with debts before and I know his answers to be lies. I believe this is one of those yes scams just trying to steal information and identities posing as a collection agency. Oddly enough this supposed debt is only appearing on my XXXX Credit Report ( this debt was supposedly from 2012. ) after their breach I am wondering if all this is a result of my stolen information

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Company: Convergent Resources, Inc.

State/Zip: OH 456XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2833238

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