CFPB Complaint

SYNCHRONY FINANCIAL – CFPB Complaint ID 2832412

Consumer Complaint Submission

Date Received: 2018-03-04T00:00:00

Product: Credit card debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I purchased a dish washer from XXXX in XXXX and applied for a credit card to pay for it. The dishwasher took over a month to arrive and be installed. I received my first bill for the credit card before the dishwasher arrived. The first payment on the {$800.00} bill was due XX/XX/2018. I made a payment of {$200.00} In XXXX I came down with the XXXX. I have a XXXX XXXX so treatment was difficult. I missed the date for my second XXXX payment which was XXXX XXXX. On about XX/XX/XXXX I received my first phone call from XXXX XXXX regarding the XXXX card and they have continued ever since. I was hospitalized for four days with the XXXX and was hospitalized again this weekend XX/XX/XXXX to the XXXX. This afternoon ( XX/XX/18 ) as soon as I got home from the hospital I had 12 phone calls on my answering system and a taped phone call came at XXXX pm from Synchrony requesting payment on the credit card.

Company: SYNCHRONY FINANCIAL

State/Zip: PA 190XX

Company Response to Complaint: Closed with monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2832412

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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