CFPB Complaint

AES/PHEAA – CFPB Complaint ID 2828124

Consumer Complaint Submission

Date Received: 2018-02-27T00:00:00

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I’ve been trying to make my payments to AES on time and ahead of schedule, however, my payments are not being processed as I have requested.

I’ve had problems with my Loan being processed as I have requested.

Non of my Loan Payments were processed as requested in XX/XX/XXXX, until I called several times to have AES process my Loan Payments as requested.

Now again, for the month of XX/XX/XXXX, I submitted payments for all my Loan Sequences at the same time. After calling several times, all Loan Sequences were finally paid after being not being processeed as I requested, except one.

I requested AES apply {$140.00} Loan Payment to Loan Sequence XXXX – XX/XX/XXXX.

But Instead AES split my {$140.00} Loan Payment among FIVE ( 5 ) Loan Sequences : Loan Sequence XXXX – XX/XX/XXXX, AES applied {$9.00} to Principle – {$0.00} to Interest Loan Sequence XXXX – XX/XX/XXXX, AES applied {$2.00} to Principle – {$0.00} to Interest Loan Sequence XXXX – XX/XX/XXXX, AES applied {$1.00} to Principle – {$0.00} to Interest Loan Sequence XXXX – XX/XX/XXXX, AES applied {$60.00} to Principle – {$21.00} to Interest Loan Sequence XXXX – XX/XX/XXXX, AES applied {$44.00} to Principle – {$0.00} to Interest This is very frustrating for me. I have to call several times for AES to finally process my Loan Payments as requested.

AES has blocked me from making online payments as of XX/XX/XXXX.

Company: AES/PHEAA

State/Zip: VA 221XX

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Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2828124

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.




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