Date Received: 2018-04-26T00:00:00
Product: Payday loan debt
Issue: Communication tactics
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: This company keep calling about a debt they are saying I owe. They are threatening me and calling my work. I have asked them to stop. I XXXX the number and it said they were collecting for XXXX. I contacted XXXX and they apologized and said that the call was a fraudulent scam! The collections company said they were CDR. They asked for my social security number! They also leave a ton of personal information in voicemail messages that anyone could be listening to!
Company: Clear Debt Solutions, LLC
State/Zip: OH 432XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2887691
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.