CFPB Complaint

CITIBANK, N.A. – CFPB Complaint ID 2872461

Consumer Complaint Submission

Date Received: 2018-04-12T00:00:00

Product: I do not know

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: OnXX/XX/XXXX I learned that XXXX XXXX XXXX XXXX obtained a judgement against me as I was applying for a mortgage. The judgment was obtained in XXXX County General District Court on XX/XX/XXXX. I called the plaintiff ‘s attorney- XXXX , XXXX , XXXX XXXX XXXX but they indicated they do not handle Citibank any longer and told me to contact Citibank directly.

On XX/XX/XXXX I called Citibank at XXXX and they indicated they have no information about me owing them any money and they had no information on the judgment. I spoke to XXXX in the XXXX XXXX department and she told me that she was referring the matter to the attorney who now handles their account and was requesting that their attorney prepare and file a release. XXXX XXXX ID # is XXXX, XXXX indicated the firm now handling the Citibank accounts is XXXX and provided the phone number of XXXX. XXXX indicated that she was going to instruct the attorney to file the release.

On XX/XX/XXXX XXXX XXXX- of the title company I am using for my home purchase- also spoke with XXXX of Citibank and eventually was provided with a different phone number to call to contact the attorney.

On Friday, XX/XX/XXXXXXXX spoke to XXXX- the attorney assistant who can be reached at XXXX and was told the attorney who handles liens in XXXX would prepare and file the release. On Wednesday, XX/XX/XXXX XXXX called XXXX again to check the status of the release but was only able to leave a message.

OnXX/XX/XXXX I called the firm of XXXX of XXXX XXXX, FL phone # XXXX, ext XXXX to confirm that the release was being prepared and filed. I could not speak to an attorney so I left a message. On XX/XX/XXXX I finally received a call from the attorney- XXXX- and she indicated she had no knowledge of the judgment or request from XXXX of Citibank to prepare and file the release. I emailed her a copy of the judgement and she indicated she will call her firm ‘s client service department so that they can call Citibank. She indicated that if no one at Citibank has any information on me that she doesn’t how I am supposed to resolve the judgement. She indicated that she doesn’t have direct dial phone number that she could she provide to me. I gave her my cell phone number and emailed a copy of the judgment to her at the email address she provided- XXXX.


I am trying to settle on my home on XX/XX/XXXX and need to resolve this matter but keep getting the run around and being pushed off with no information provided about why the judgment was obtained against me in the first place. Citibank says they’ve instructed their attorney to file a release but their attorney says she has not been given that instruction by Citibank. No one at Citibank has any information to explain what the judgment is for. Please note that a representative of the title company was told last week the the release was being prepared but the attorney for Citibank has not prepared or filed the release. Her name is XXXX XXXX and her email address is XXXX Please know that additional calls were made by XXXX XXXX of the XXXX XXXX XXXX on my behalf as she represents the title company I am using for the home purchase. She was told that Citibank has no information and that Citibank was instructing the attorney to prepare and file the release. I had an attorney- XXXX XXXX phone # XXXX attempt to contact the Citibank attorney but he was not able to speak any attorneys at XXXX.

My home purchase is in jeopardy if I am not able to resolve this matter within the next week or so.

Company: CITIBANK, N.A.

State/Zip: VA 222XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2872461

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